gebi Terms of Use

When you register on gebi, you agree to the terms we set out below. These terms govern how we operate our platform, how you use your account, and what happens if disputes arise. We at gebi keep these terms straightforward and practical—we focus on account management, payment flow, and compliance rather than dense legal boilerplate.

Our terms apply to all users accessing gebi from supported jurisdictions where our service is permitted by local law. By creating an account, you confirm that you understand and accept these conditions. If any term is unclear, our Help Center and customer support team can explain.

This page outlines account responsibilities, deposit and withdrawal rules, bonus conditions (where applicable), dispute resolution processes, and jurisdiction restrictions. We also explain how we handle your data and what happens if your account is closed or flagged for compliance reasons.

Account Terms and User Responsibilities on gebi

When you join gebi, we require accurate personal information during registration. You must provide your legal name, email address, and government ID (KTP, passport, or driver's license) during KYC verification. You are responsible for keeping your password confidential and for all activity that occurs under your account—we do not reimburse unauthorised transactions if you disclose your credentials.

We at gebi reserve the right to suspend or close your account if we detect fraudulent activity, duplicate accounts, account-sharing, or violation of these terms. Account closure may be immediate if we identify serious breaches (such as money-laundering indicators or underage access). If your account is closed due to violation, you may withdraw your remaining balance subject to verification checks—this process typically takes 1–2 business days.

Your account balance is personal to you and is not transferable. We do not allow account transfers, gifting, or sale to other users. If we identify that you are operating multiple accounts, we may merge balances and limit one or all accounts.

Deposits and Withdrawals on gebi

Deposits credit to your gebi account within seconds to 2 hours depending on the method. Your balance is immediately available for sportsbook bets, casino play, and slot spins. We do not hold deposits in escrow or apply processing delays beyond standard banking timeframes.

Withdrawal requests are processed within 1 business day under normal conditions. Funds return to your registered payment method—the same e-wallet or bank account used for your deposit. If you request withdrawal to a different payment method than your deposit source, we may request additional verification. We do not charge withdrawal fees on our end; any fees are applied by your payment provider.

During regional holidays such as Idul Fitri, Idul Adha, and Imlek, bank processing times may extend due to closures. We recommend withdrawing well in advance if you anticipate needing funds during these periods. Our Help Center maintains a holiday calendar with expected delays for each payment method.

Deposit minimum

Varies by payment method; typically our welcome offer. No maximum cap at deposit unless flagged during verification.

Processing time

E-wallet subject to verification to subject to verification; bank transfers 1–2 hours under normal conditions. Holiday closures may extend this.

Withdrawal request

Submit via your account dashboard. Funds return within 1 business day to your registered payment method.

Currency

All transactions on gebi are in Indonesian Rupiah (IDR). We do not support multi-currency accounts.

Bonus Terms, Dispute Resolution, and Jurisdiction Policy

If a dispute arises between you and gebi—such as a disagreement over a game outcome, payment processing error, or account access issue—we handle this through formal dispute resolution. First, contact our support team via email from the Help Center with your account email, transaction reference, and a detailed description of the issue. We will investigate and respond within 1–2 business days under normal conditions.

If our support response does not resolve your complaint, you may escalate to our formal dispute process by requesting escalation in your support ticket. We will assign a specialist to review your case and provide a final decision within 5 business days. Our decision is binding unless you pursue further action through regulatory channels or your local legal system.

We at gebi operate under jurisdiction-restricted access framing. Our services are available only where applicable local law permits online wagering. We do not offer our platform in jurisdictions where such activity is prohibited. By accessing gebi, you confirm that your use complies with your jurisdiction's regulations. We are not responsible for users who access our platform from unsupported jurisdictions or where access violates local law.

Responsible Use and Account Limits

While we do not use the term "Game Rules," we encourage all users to track their play and set personal spending limits. Your gebi account dashboard displays your deposit history, withdrawal requests, and game activity. You can review this at any time to understand your account activity.

If you wish to temporarily restrict access to your account, you may contact our support team to request a cooling-off period (typically 1–7 days). To permanently close your account, submit a closure request via your account settings or by emailing our support team. Account closure takes effect within 1 business day; any remaining balance can be withdrawn subject to verification checks.

We at gebi retain transaction records for a minimum of 7 years in accordance with financial regulations. This data is used only for compliance, fraud detection, and dispute resolution. Your personal data is protected under our Privacy Policy, accessible from the website footer.

Amendments to These Terms

We reserve the right to amend these terms at any time. Changes to critical terms (such as payment methods, withdrawal policies, or account closure conditions) are communicated to your registered email address at least 7 days in advance. Continued use of gebi after the amendment effective date signifies your acceptance of the updated terms. If you do not agree to any amendment, you may request account closure before the amendment takes effect.

• You must be of legal age in your jurisdiction and comply with local wagering laws.
• Account information must be accurate and current; you are responsible for all activity under your account.
• Deposits and withdrawals are processed through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet only.
• Bonuses carry specific terms; these supersede general terms where they differ.
• Disputes are resolved through formal support escalation; decisions are binding unless you pursue external regulatory action.
• We retain the right to suspend or close accounts for violations of these terms or applicable law.
• Services are available only where local law permits; users are responsible for jurisdictional compliance.

For questions about these terms or how they apply to your account, contact our support team via the Help Center in your preferred language (English or Indonesian). We respond within 1–2 business days under normal conditions.